Privacy Policy

1. Information We Collect

We collect information to provide and improve our Services:

Information You Provide

• Account details: email address, username, and password
• Billing information: payment method details processed through our payment provider
• Support communications: messages and files shared through support tickets
• Profile information: Discord username or other identifiers you choose to provide

Information Collected Automatically

• IP addresses and approximate location
• Browser type, device information, and operating system
• Pages visited and actions taken on our website
• Service usage metrics (resource consumption, uptime logs)
• Cookies and similar tracking technologies

2. How We Use Your Information

• To provide, maintain, and improve our hosting Services
• To process payments and manage your subscription
• To communicate with you about your account, updates, and support
• To detect and prevent fraud, abuse, and security threats
• To comply with legal obligations
• To send service-related notifications (you cannot opt out of these)
• To send marketing communications (you can opt out at any time)

3. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors: To handle billing securely
• Infrastructure providers: To deliver our hosting services
• Analytics services: To understand usage patterns (anonymized where possible)
• Law enforcement: When required by valid legal process

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage for sensitive data, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

• Account data is retained for the duration of your account plus 30 days after deletion
• Billing records are retained for 7 years as required by applicable tax laws
• Server logs are retained for 90 days
• Support tickets are retained for 1 year after resolution

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing of your data
• Request a portable copy of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at privacy@nexiohost.in.

7. Cookies

We use cookies for:

• Essential cookies: Required for authentication and security
• Analytics cookies: To understand how visitors use our site
• Preference cookies: To remember your settings and choices

You can control cookie settings through your browser. Disabling essential cookies may affect service functionality.

8. Third-Party Links

Our website may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice on our website. Continued use of Services after changes constitutes acceptance.

11. Contact Us

For privacy-related questions or requests, contact us at privacy@nexiohost.in or through our Discord server.