NEXIOHOST

Contact Us

We're here to help — reach out through any channel that works best for you.

Last updated: July 2026

Get in Touch

Whether you need technical support, have billing questions, or want to discuss custom solutions, our team is ready to assist you. Choose the contact method that works best for your needs.

Quick Response: For urgent technical issues, Discord and email support typically respond within 1-4 hours during business hours. For general inquiries, expect a response within 24 hours.

Primary Contact Channels

Discord Community & Support

Join our Discord server for real-time support, community discussions, and instant updates. Our team and community members are active 24/7.

Best for: Technical support, quick questions, community help, service announcements
Response time: 1-4 hours (priority support for paid customers)
→ Join Discord Server

Email Support

Reach us via email for detailed inquiries, documentation requests, or issues requiring investigation.

Response time: 24 hours for general inquiries, 48 hours for complex issues

Phone Support

For urgent matters or complex issues that require direct communication, phone support is available during business hours.

Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Best for: Critical outages, complex technical issues, enterprise inquiries
Note: Phone number provided to active customers via email or Discord

Client Panel Support Tickets

Existing customers can open support tickets directly through the client panel for account-specific issues.

Best for: Service-specific issues, billing inquiries, account management
→ Access Client Panel

Business Hours & Response Times

Operating Hours

  • Discord Support: 24/7 community + team monitoring
  • Email Support: Monitored 24/7, responses during business hours
  • Phone Support: Monday - Friday, 9:00 AM - 6:00 PM IST
  • Emergency Support: Critical infrastructure issues handled 24/7 via Discord

Department-Specific Contacts

Security & Abuse

Report security vulnerabilities, abuse, spam, or violations of our terms at abuse@nexiohost.in. Urgent security issues should also be reported via Discord with tag @Security.

Billing & Payments

Questions about invoices, payment methods, refunds, or plan upgrades? Contact billing@nexiohost.in or visit your client panel.

Privacy & Data Requests

For data access requests, account deletion, consent withdrawal, or privacy concerns, contact our Chief Privacy Officer at privacy@nexiohost.in.

Legal & Compliance

Legal inquiries, DMCA notices, subpoenas, or compliance matters should be directed to legal@nexiohost.in.

Company Information

Registered Office

Nexio Host
Kalinga Nagar, Aravinda Marg
India

Website: https://nexiohost.in
Incorporated: Under the Companies Act, 1956

Before You Contact Us

To help us assist you faster, please have the following information ready when contacting support:

  • Your account email address or customer ID
  • Service or invoice number (if applicable)
  • Detailed description of your issue or question
  • Any error messages or screenshots (for technical issues)
  • Steps you've already taken to resolve the issue

Feedback & Suggestions

We're always looking to improve. If you have feedback, feature requests, or suggestions for NexioHost, we'd love to hear from you. Share your thoughts via Discord, email at support@nexiohost.in, or open a ticket in your client panel.

Emergency Downtime: If you're experiencing a service outage, check our Status Pagefirst for known incidents. For urgent issues not listed, contact us immediately via Discord or email with "URGENT" in the subject line.